Who are we?
Bishopsgate Insurance Brokers Limited (part of The Ardonagh Group of companies) is the Data Controller and Data Processor of the information provided to us and is registered with the ICO for the products and services we provide.
You can contact us for general data protection queries by email to DataProtection@ardonagh.com or in writing to the Data Protection Officer, care of the office of the Chief Information Officer, The Ardonagh Group, 55 Bishopsgate, London, EC2N 3AS. Please advise us of as much detail as possible to comply with your request.
For further information about The Ardonagh Group of companies please visit http://www.ardonagh.com.
What information do we collect?
To enable us to provide you with the right product or service to meet your needs (or to handle a claim on your behalf) we may collect and process personal information which may include, but not necessarily be limited to, your name, address, telephone number, email address, postal address, occupation, date of birth, additional details of risks related to your enquiry or product and payment details (including bank account number and sort code). We may need to request, collect and process additional sensitive personal information such as, but not limited to, details of convictions or medical history for us to provide you with the product or service or to process a claim. This information will be collected from you as it is considered necessary for a legitimate insurance purpose and to meet contractual or regulatory obligations that arise from the provision of insurance products and services to you.
We only collect and process sensitive personal data where it is critical for the delivery of insurance products and services we provide to you and as allowed under UK law. If you object to use of this information then we will be unable to offer that product or service.
How do we use your personal information?
We may use personal information to:
We may also take the opportunity to:
From time to time we may need to call you for a variety of reasons relating to your products or service (for example, to update you on the progress of a claim or to discuss renewal of your insurance contract). To ensure the confidentiality and security of the information we hold, we may need to request personal information and ask security questions to satisfy ourselves that you are who you say you are.
We aim to keep the information we may hold about you as accurate as possible, but we depend on your assistance to update the personal information we may hold when necessary. You can inform us of a change in your details by contacting your account handler or claims contact at any time.
We may aggregate information and statistics on website usage or for developing new and existing products and services, and we may also provide this information to third parties. These statistics will not include information that can be used to identify any individual.
Securing your personal information
We follow strict security procedures in the storage and disclosure of personal information in line with industry practices, including storage in electronic and paper formats.
We store all the information provided to us, including information provided via forms you may complete on our website, and information which we may collect from your browsing (such as clicks and page views on our websites).
Any new information you provide us may be used to update an existing record we hold for you.
When do we share your information?
The insurance lifecycle involves the sharing of your personal data between insurance market participants – such as insurers or loss adjusters – some of whom you will not have direct contact with. In these instances, while the information provided will be disclosed to these companies, it will only be disclosed by Bishopsgate to allow for the provision and administration of the service provided (for example verification of any quote given to you, claims processing, underwriting and pricing purposes, or to maintain management information for analysis).
To help us prevent financial crime, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched, including the Claims and Underwriting Exchange (CUE) and the Motor Insurers Anti-Fraud and Theft Register (MIAFTR).
We may also share information with anyone you have authorised to deal with us on your behalf.
If we provide information to a third party we will require it and any of its agents and/or suppliers to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Fair Processing Notice or an equivalent Notice or Policy.
We will not share your personal information for third party marketing or for any other purposes without your consent unless required by law to pass on your information to the police or other law enforcement body, or statutory or regulatory authority, including but not limited to the Employer’s Liability Tracing Office (ELTO) and the Motor Insurance Bureau (MIB).
How long do we keep your information for?
We will not keep your personal information longer than is necessary for the purpose for which it was originally provided, unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal or claims proceedings).
We will normally keep information for no more than 6 years after termination or cancellation of a product, contract or service we provide. In certain cases, we will keep your information for longer, particularly where a product includes liability insurances or types of insurance for which a claim could potentially be made by you or a third party at a future date, even after your contract with us has ended.
Under GDPR you have the right to change or withdraw your consent and to request details of any personal data that we hold about you.
If you are not satisfied with our use of your personal data or our response to any request made by you to exercise any of your rights, or if you think that we have breached the GDPR, then you have the right to complain to the ICO. Should you wish to review, amend or transfer any of the personal data we hold on you please contact our Data Protection Officer at the earliest opportunity. Further details of your rights and your right to complain to the ICO can be obtained by visiting the ICO website at www.ico.org.uk
We are required by law, to change or update this Privacy and Fair Processing Notice to keep it accurate and current.